User Experience Designer

Key responsibilities

• Own the experience of the SuperQi mini-app: merchant discovery, search, result ranking presentation, merchant cards, offers, and directions — mobile-first, inside a wallet WebView, on 4G networks and mid-range Android devices.

• Design data-dense executive and analyst interfaces for the QiMAP admin portal — heatmaps, time-range and filter controls, entity search panels, location-history views, and tables — so that KPIs are understood at a glance and drill-downs stay self-explanatory.

• Design the Iraq Post / MOC journeys: website content and services, shop checkout and tracking, operationsconsole workflows, and handheld warehouse flows (intake, sort, dispatch).

• Build and maintain the department design system in Figma — tokens, components, iconography, map styling (pins, clusters, cards, states) — aligned with the Qi / SuperQi and Iraq Post brand guidelines.

• Design bilingual-first: Arabic RTL and English LTR as equal citizens — mirrored layouts, Arabic typography, numeral policy, date/currency (IQD) formatting, and string-length tolerance.

• Define every state, not only the happy path: loading, empty, error, slow-network and offline, permission-denied, and first-run/onboarding.

• Run lightweight research and usability tests with wallet users, merchants, and operations staff; turn findings into prioritised, evidence-backed design changes.

• Produce hand-off-ready specifications (redlines, component states, motion notes) and pair with frontend engineers during implementation; review DEV/UAT builds for visual and interaction fidelity before release.

• Uphold accessibility (WCAG AA): colour contrast, touch-target size, focus order, and screen-reader labels — including on map surfaces.

• Partner with the Product Owner and Scrum Master on discovery: journey maps, clickable prototypes for stakeholder and client demos, and acceptance criteria that carry the design intent.

Required qualifications

• Bachelor's degree in Design, HCI, Computer Science, or equivalent practical experience.

• 3+ years designing shipped web and mobile products, with a portfolio showing end-to-end work (research →flows → UI → hand-off) and measurable outcomes.

• Expert in Figma (components, variants, auto-layout, prototyping) and in building or maintaining a design system.

• Proven experience designing Arabic / RTL interfaces alongside English.

• Working understanding of HTML/CSS and responsive layout constraints; able to discuss feasibility with engineers and design within a WebView's limits.

• Experience running usability tests or user interviews and synthesising findings.

• Strong communication and facilitation skills; fluency in Arabic and strong working English (design files and specifications are in English).

Preferred qualifications

• Experience with maps and navigation products, or with fintech / digital-wallet and super-app (mini-app)ecosystems.

• Data-visualization and dashboard design for executive audiences.

• Motion and micro-interaction design; ability to prototype in HTML/CSS or a code-based tool.

• Familiarity with accessibility auditing tools and WCAG AA criteria.

• Experience working in Scrum teams with PR-based delivery and design QA on staging environments.