Scrum Master

About the role

Enjaz's GIS Department delivers two programmes in parallel. QiMAP is the geospatial platform operated in production for Qi Card / International Smart Card — a merchant-discovery mini-app inside the SuperQi wallet, its API, an executive analytics portal, and a high-volume event pipeline — promoted through DEV → UAT → PROD with a client integration team on the other side of every release. Alongside it we build the Iraq Post / Ministry of Communications digital suite (website, shop, operations console, Iraq MAP navigation PWA, Smart Warehouse) towards scheduled client demonstrations.

Key Responsibilities

• Facilitate all Scrum events — sprint planning, daily stand-ups, reviews, and retrospectives — for the GIS engineering team.

• - Partner with the Product Owner to keep a refined, estimated, bilingual-aware backlog; ensure stories carry clear acceptance criteria including Arabic/RTL and accessibility requirements.

• - Coordinate cross-repo delivery: align admin, API, mini-app and infrastructure changes that must land together across DEV, UAT and PROD.

• - Run the production release rhythm for QiMAP: promotion windows, client sign-offs, post-deploy watches, and follow-up of production findings.

• - Plan around fixed-date client demonstrations and executive reviews: build the release runway, track blocking findings from QA reports, and drive them to closure.

• - Identify, make visible, and remove impediments — from blocked PRs and environment/VPN access issues to cross-team dependencies and unclear requirements.

• - Track and radiate delivery metrics (velocity, sprint burndown, cycle time, escaped defects) and use them in retrospectives.

• - Shield the team from unplanned scope; channel urgent requests through an agreed intake and prioritization path with the Product Owner.

• - Coach the team and stakeholders on agile practice; grow maturity in estimation, definition of done, and PR/branch discipline.

Required Qualifications

• Bachelor's degree in Computer Science, Engineering, Business, or equivalent practical experience.

• - 3+ years as a Scrum Master (or 2+ years Scrum Master with 2+ years in a software delivery role) for software engineering teams.

• - Certified Scrum Master (CSM, PSM I, or equivalent).

• - Demonstrated experience coordinating multiple concurrent workstreams or component teams toward a single release.

• - Working fluency with delivery tooling: Jira/Azure Boards or similar, GitHub-based PR workflows, and CI/CD status boards.

• - Strong facilitation and conflict-resolution skills.

• - Fluency in Arabic and strong working English.

Preferred Qualifications

• Experience in fintech/payments, government, telecom, or postal/logistics delivery environments.

• - Enough technical literacy to follow conversations about APIs, web frontends, GIS/mapping, and cloud deployments.

• - Experience with scaled or multi-team agile coordination (Nexus, LeSS, or Scrum-of-Scrums).

• - PSM II, Advanced CSM, or agile coaching certification.