Diploma in Information and Communications Technology
Middle Technical University, Baghdad
Information and Communications Technology · كانون الأول ٢٠١٥
K
Kaiser Ghassan
Partner Coordinator - Qi
Partner Coordinator - Qicard
بغدادالاتصالات
عضو برونزي
- 10 سنوات خبرة
نبذة
IT & Technical Operations professional with hands-on experience in IT infrastructure, Microsoft 365 administration, systems support, troubleshooting, and technical operations.
Currently working as a Service Provider Coordinator, focusing on GPS & fleet tracking operations, technical partner coordination, service quality, and system troubleshooting. My role involves coordinating with technical service providers, following up on device installations and activations, resolving operational issues, and ensuring services are delivered according to the required standards.
Previously worked as an IT Manager, managing IT operations, Microsoft 365, business systems, vendors, infrastructure, user support, and technology projects.
عرض المزيد
الخبرة العملية
Partner Coordinator
QiCard
Baghdad · تشرين الأول ٢٠٢٦ · حالياً
Service Provider Coordinator | Fleet Management Team
IT Manager
Almurbat Group
Baghdad · حزيران ٢٠٢٥ · أيلول ٢٠٢٦
- Regional IT Operations: Directing cross-border IT infrastructure and support across Iraq, UAE, and Jordan to ensure seamless business continuity. - Systems Administration: Managing a diverse enterprise tech stack, including Odoo (ERP), CarrotCut (CRM), and ZenHR. - Microsoft 365 Management: Serving as primary administrator for M365, overseeing user lifecycles, licensing, and security policy enforcement. - Infrastructure & Security: Maintaining high system uptime, supervising CCTV monitoring, and managing IT procurement and hardware maintenance schedules. - Service Delivery: Leading help desk operations and automated onboarding processes to ensure rapid issue resolution and workstation deployment for all new hires.