Marketing Communications Manager (MarCom Manager)

About the Role

Eatix is looking for a highly organized, proactive, and execution-focused Marketing Communications Manager to coordinate marketing operations and ensure the smooth implementation of marketing activities across the business.

This role serves as a key coordination point between Marketing, Sales, Customer Support, Product and Technology, QiCard, external partners, creative agencies, suppliers, and other stakeholders.

The successful candidate will take ownership of marketing requests, coordinate campaign implementation, track deliverables, manage production and logistics, and ensure that approved marketing activities are delivered on time and according to agreed requirements.

The ideal candidate combines strong project coordination, stakeholder management, operational planning, and problem-solving skills. They should be comfortable working in a fast-paced environment where priorities can change and multiple activities must progress simultaneously.

Key Responsibilities

1. Marketing Operations & Coordination

• Act as a key coordination point between the Marketing team and internal and external stakeholders.

• Receive, organize, clarify, prioritize, and track marketing requests to ensure they are properly planned and executed.

• Coordinate with Sales, Customer Support, Product and Technology, QiCard, business partners, creative agencies, suppliers, printers, and event vendors.

• Maintain clear visibility of marketing priorities, deliverables, deadlines, dependencies, and required approvals.

• Ensure approved marketing activities are implemented accurately, on time, and according to agreed requirements.

• Follow up on outstanding actions and ensure stakeholders remain aligned throughout the execution process.

2. Marketing Campaign Execution

• Coordinate the operational implementation of marketing campaigns, promotions, product launches, activations, events, and other marketing activities.

• Work with internal teams and external agencies to ensure campaign requirements, responsibilities, and timelines are clearly communicated.

• Track creative assets, campaign materials, approvals, production requirements, and delivery schedules.

• Coordinate campaign-related activities across relevant departments and external partners.

• Identify delays, missing information, dependencies, and operational risks, escalating issues to the appropriate decision-makers.

• Ensure campaign deliverables are completed according to approved briefs and business requirements.

3. Marketing Production, Procurement & Logistics

• Coordinate production and logistical requirements for campaigns, events, activations, printing, branding, and other marketing activities.

• Follow up on quotations, purchase requests, invoices, supplier requirements, and delivery schedules.

• Coordinate with printers, production suppliers, creative agencies, event vendors, and other service providers.

• Ensure marketing materials and deliverables meet approved specifications and are available at the required locations and times.

• Monitor production timelines and follow up on quality issues, revisions, and delayed deliveries.

• Coordinate the resolution of operational and logistical issues to minimize disruption to marketing activities.

4. Stakeholder & Agency Management

• Maintain effective communication between Marketing and internal departments to facilitate smooth execution.

• Coordinate feedback, revisions, approvals, and requirements between internal stakeholders and external agencies.

• Follow up with agencies, suppliers, and service providers to ensure agreed deliverables are completed within established timelines.

• Clarify responsibilities and dependencies to reduce delays and misunderstandings.

• Build professional working relationships with stakeholders while maintaining accountability for deliverables.

• Ensure all parties have the information and materials required to complete their assigned tasks.

5. Marketing Planning, Tracking & Reporting

• Maintain marketing calendars, project trackers, task lists, delivery schedules, and operational documentation.

• Track project progress, deadlines, outstanding actions, approvals, and dependencies across marketing activities.

• Prepare regular status updates highlighting completed tasks, upcoming deliverables, delays, and operational risks.

• Assist in preparing marketing activity reports and tracking campaign deliverables.

• Maintain organized records of quotations, purchase requests, supplier information, approved materials, and completed activities.

• Support the Marketing Manager in monitoring execution progress and identifying opportunities to improve operational efficiency.

6. Team Support & Process Improvement

• Support the Marketing Manager and wider Marketing team in managing priorities and executing business-critical activities.

• Identify recurring operational challenges, coordination gaps, and process inefficiencies.

• Recommend practical improvements to marketing workflows, approvals, tracking, and supplier coordination.

• Help establish clear processes for handling marketing requests, managing deliverables, and monitoring execution.

• Support additional marketing responsibilities based on business priorities and team requirements.

Requirements & Qualifications

• 2–4 years of experience in marketing coordination, marketing operations, project coordination, account management, or a related field.

• Strong organizational, planning, and follow-up skills.

• Demonstrated ability to coordinate multiple projects, stakeholders, and deadlines simultaneously.

• Excellent written and verbal communication skills.

• Strong stakeholder-management skills and the ability to work effectively with internal teams, external partners, agencies, and suppliers.

• High attention to detail and a strong commitment to execution quality.

• Proactive problem-solving skills and the ability to identify and escalate operational risks.

• Ability to work independently, prioritize competing requests, and adapt to changing business requirements.

• Fluency in Arabic and English.

• Kurdish language skills are an advantage but are not mandatory.

• Experience with ClickUp, Asana, Monday.com, Trello, or similar project-management tools is an advantage.

• Strong Excel or Google Sheets skills, including tracking, reporting, and maintaining operational records, are an advantage.

• Experience coordinating creative production, printing, procurement, events, or external marketing agencies is an advantage.

What We Are Looking For

We are looking for someone who takes ownership, follows through on commitments, and ensures that marketing activities move from planning to successful execution.

The ideal candidate is organized, dependable, detail-oriented, and confident coordinating different stakeholders. They should be able to anticipate operational challenges, manage competing deadlines, and maintain clear communication across teams.

This role is particularly suited to a professional who enjoys turning plans into action, improving coordination processes, and helping a growing business execute its marketing activities efficiently.